So we put more categories, forums, subforums, documentation, moderators, themes and stickies on the SparkFun forums than ever before!
We have just finished updating our forums and are very excited to see our community come together and share information on our public platform. Some of the biggest changes to the forums involve:
SparkFun’s Technical Support department is also coming along for the ride, and will be providing assistance on troubleshooting your SparkFun products via topics, which will stay on for forums as a reference for future users trying to troubleshoot a similar issue. Technical Support will also be moderating the forums, making sure things are running accordingly as a full time responsibility.
Unfortunately, some processes had to change as a result of Technical Support transitioning over to forum support. Technical Support moderators will be moderating on the forums Monday through Friday from 9 a.m. to 5 p.m. Mountain Time. If you were looking to chat, email or call SparkFun for technical assistance, we ask that you utilize our forums for technical-related issues and seek assistance there.
If you were looking to submit an RMA ticket for a potentially defective product, we ask that you consider reading “How to get assistance from the SparkFun Technical Support Moderators” and try out any troubleshooting methods outlined in the document first. If you feel like you have tried everything and are still not having any luck, consider creating a user account on the forums and creating a topic.
We are very excited to assist you on our forums and we will begin working on new topics within three estimated business days after the topic has been approved. Here are step-by-step instructions on how to create an account on the SparkFun forum:
Once that is done you are the proud owner of a new forum account. Welcome to the SparkFun forums! Thanks for reading through our announcement and we will see you there!