If you've ever had one of your gadgets malfunction, you might already know that SparkFun works hard to provide high quality technical support. What you might not know is that our support team is made up of just five dedicated, talented, and geeky gurus, who handle technical questions for the thousands of products that SparkFun carries. While we have considered building robots that know everything, we like the personal touch that only a human can provide. We're here to help you with your SparkFun products Monday through Friday, from 9 A.M. - 5 P.M. MST. If your parts just aren't working like they should be, drop us a line. If you do need us, here's who you may have the pleasure of speaking with:
We're here to help you make sure you picked the right parts for your project. We are also available to attempt to troubleshoot a faulty product, and we'll do our best to try to help with your projects, though we aren't able to consult or assist with building or coding. If you run into any problems, in order to most successfully and quickly work with Tech Support, please include your order number or RMA number when contacting us. If your question is simply about a part, please make sure you have the SparkFun SKU available. If something is malfunctioning, please provide the voltage and current settings, as well as describe any additional parts that may be in your circuit. The more information you provide the better; this will help us better help you! If you want to see more tips on contacting Tech Support, check out our technical support page
But what if you've done everything correctly? Maybe that little red board is just plain dead. Well, I'm glad you asked. We are also the department that handles arranging a return or a replacement, and today we are releasing our newly-updated return policy. There aren't a lot of major changes, but I think you might like to hear about what's new.
In general, we have simplified and shortened the return policy
. We hope that this makes it easier for customers to understand the guidelines. Another exciting change is that we have extended our general return timeframe, so products that have not been opened/programmed/plugged in/otherwise used can be returned for a refund for any reason within 90 days(some exceptions apply).
Finally, thanks to our world class IT team's efforts, in what is likely the biggest change we have made, we have a shiny new return tracking system that monitors each and every return. What does this mean for us? We can provide the same great customer service, only faster and more accurately! What does this mean for you? In the past, RMA's have been accepted using an order number. Now, you should contact us to receive an official RMA number for your return. Returns sent without an RMA can not be processed.