January 7, 2010
News - Free Day Recap
about 5 years ago
As a new customer and someone who was there the second it started, yet couldn’t complete the checkout process in that ~2 hours, I have some feedback for you.
Your checkout process really should have been on another server. There are various ways to pick who gets to checkout but I mean, letting everyone? That’s crazy and very frustrating. Sure there is a scramble to get stuff into carts and click on checkout, but why allow everyone trying to checkout battle with the same traffic? Makes no sense.
Also, as a new customer during the checkout I was prompted to make a new account. Once I did, I was redirected back to the home page…got to be kidding me! Considering that each click cost me another 15 minutes, making me click on the cart and checkout all over again was awful, and the final nail in my already slim chances.
Great idea, bad execution. In terms of success? Need to set the bar higher.
No public wish lists :(
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