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Member #1692825

Member Since: August 9, 2021

Country: Czech Republic

  • Hello, this is Camilo, Otto founder and creator. This message pertains to one of the reviews which the customer was having some trouble shooting. So here to help!

    1)The confusion is the specific product manual, as we have different one for Europe regarding the battery. You can access this here for the USA: https://drive.google.com/file/d/1zmrKVdIjd7sUfhe4txG1azYvQkTGDBw7/view?usp=sharing, this is also changed in document section with Sparkfun. We are working on a new video for this kit as well, but the principle is the same, just some details are slightly different.

    2) As for the 3D printed parts, after your post we tested our additive manufactured 3D prints again and we didn’t have the issues you suggested. Would be great if you can send us photos via sales@ottodiy.com for the record. We are thinking it was from one bad print so more or less unlucky from asking others with the same prints. However, we are now checking the consistency here.and we can send you new replacements directly.

    3) Calibrating the servors is a big topic and often confused with the crucial mechanical alignment of the gears, we have added a better step explanation here: https://docs.google.com/presentation/d/1THDvENVQcUQUiuR1XwC0KEPMfa5On3QNu9M6ggWMBzE/edit?usp=sharing

    4) Regarding Mac, we are working to mitigate it, with a new standalone Otto Blockly or the online Chrome based version, but as you know, this is a common problem with Arduino products working for Mac that other products experience too. Arduino IDE should work based on your experience, you just need to add .zip the libraries and play with the examples we prepared. We do have a trouble shoot guide to help with Mac onboarding, which you can check out here: https://docs.google.com/presentation/d/1jh1YUd1DXlZO7h1t5rbZ6TVFUV2EXkUZw6Xn3NSr9KY/edit?usp=sharing

    5) Lastly, the buzzer does make noise when starting as it’s set to show it works from the Arduino brain. But once you upload your first code, this buzzer functions corrects and stops beeping unless you program it to do so. Sparkfun told us they already sent the Arduino nano replacement, let us know how it goes.

    Thanks again for letting us know regarding your troubleshooting. You will see the experience will be much smoother once you are set up. In the future you can also reach out to our community of builders that can help anyone who is having trouble with Otto for the first time. You can sign up here: https://builders.ottodiy.com/

No public wish lists :(