Frequently Asked Questions
Mon-Fri, 9am to 5pm
U.S. Mountain Time:
Chat With Us
June 14, 2014
about 11 months ago
I recently purchased one of your RedBot Kits, the following lists what was to be included and the quantity I received.
1x RedBot Mainboard 1 - recieved
1x Magician Chassis 1 - set (upper and lower)
1x Accelerometer RedBot Sensor 1 - received
3x Line Follower RedBot Sensor 3 - received
10x F/F 6" Jumper Wire 10 - received
4x Sticky Tab 4 - received
2x 4-40 ¼" Phillips Screw (10 Pack) 2 (10 pack) - received
4x 4-40 1-¼" Flat Head Screw 4 - received
4x 4-40 Hex Nut 4 - received
3x 4-40 1-½" Aluminum Hex Standoff 3 - received
4x 4-40 3/8" Metal Standoff 4 - received
6x 4-40 1" Metal Standoff 6 - received
So everything is fine, or is it? Absolutely not!
Now for the instructions for installation of the Line Followers (which is part of this kit).
There is no hardware to do the installation. As per your assembly instructions we are to use the following parts, which
by the way are shown in you on-line store description of the kit, which you should provide to me.
3x 4-40 1" Phillips Screw
3x 4-40 ¼" Phillips Screw
6x 4-40 Nylon Standoffs
Without these parts the line followers (which you advertise as part of the kit) can not be added.
Now, on to the battery holder. None of these parts were included, which are need as per your instructions to
attach holder to the chassis piece.
2x M3*10 Flathead Screw
2x M3 Nuts
I expect you to provide me with these also. Again these are shown in your on-line catalog ad for the kit.
This is extremely disappointing to me because I had heard only good comments about SparkFun, apparently
these comments were incorrect.
So, the bottom line, how do we resolve this issue?
I have also ordered, but not yet received the kits for the following items. I sincerely hope that the
appropriate installation hardware is included.
ROB-12567 RedBot Buzzer 1 $5.95
SEN-11999 RedBot Sensor - Mechanical Bumper 1 $4.95
SEN-12617 RedBot Sensor - Wheel Encoder 1 $9.95
No public wish lists :(
Forgot your password?
No account? Register one!