Greetings from Customer Service

An introduction to our Customer Service squad.

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Well it’s been over a year since SparkFunians out there last heard from Customer Service but let me assure you that we are alive and thriving! New faces - voices and email signatures for most of you - have joined the Customer Service team. We all come to SparkFun every day excited and ready to help fuel the innovation around the world! We wanted to make this post to introduce ourselves and maybe put a face to the voice on the other end of the phone.

We love hearing all the questions, comments, problems and especially the frequent thank you's. It always makes us feel good to know that all your questions are answered and that your feedback is used to make SparkFun a better place.

We made it through our busiest holiday with flying colors and are anxiously awaiting the beautiful spring season where our hobbies can flourish. On any given week we could be organizing electronic music festivals and dominating ping pong games like Nick or gigging all over town like our resident musicians Gordon and James. One is a blastbeat factory (AKA, a drummer) in a group called Ironhorse and the other plucks a banjo like no other in a band named Chain Station. An extra congratulation to James and his wife Jessica who are also expecting their first child later this year!

When not handling returns and back-orders, Brandon will continue the mastery of his new 8-string guitar and enjoying classic 80’s action movies. Or like Fran, who - when not helping our distributors - is a rowing coach and avid trail hiker with our mascot dog and comedy relief Brantley. Let’s not forget Casey. Even though her beloved Denver Broncos didn’t win it all this past season, she still has high hopes for the upcoming season and is excited for her daughter Lena to turn three!

We all sound pretty crazy right? It only takes a fearless leader to keep us in check and that weight falls directly on Paul. Our yoga and Crossfit master makes sure that he always has an important answer ready as well as a flying Koosh.

Although we haven’t received any odd/awesome thank you gifts recently, we still cheers you every day and thank you for your continued support!

-Customer Service

Comments 40 comments

  • Annnnnd, clockwise from the top right hand corner, we have Fran, Brandon, Nick, James, Gordon, and Casey. Paul is obviously in the center, our dear leader.

  • mmensinger / about 12 years ago / 6

    that may be the creepiest floating head collage I've ever seen. Keep em coming

  • I think every department should do a post like this... we could do a post series over the next few months.

  • kiyote / about 12 years ago / 4

    After seeing that last photo, my brain started playing Bohemian Rhapsody. You should do a youTube video with the customer service staff doing a cover of the song. ;-)

  • Kamiquasi / about 12 years ago / 3

    CaseyClark_Spark ftw - thanks for hanging out on IRC and engaging customers through there as well! ( Ditto SFE_Cust_Servic, but Casey usually beats you to the punch! ;) )

  • Thimplum / about 12 years ago * / 2

    Nice customer service... Brandon helped me out with my first order.

  • icyfyer / about 12 years ago / 2 we can send you awesome crazy thank you stuff? Excellent idea!

    Is it wrong to love a company? I think it is, but it's so damn hard not to. Thanks for all the quick turn-arounds on the emails I send. I've probably submitted about 10 product description correction emails, and many miscellanious questions/comments. You guys are terrific. You deserve Spam roses.

  • Phoenix123 / about 12 years ago / 2

    A big thanks to all of you...I'm not worthy! I'm not worthy!

  • kylehotchkiss / about 12 years ago / 1

    Every experience with these people has been fantastic.

  • liutas4x4 / about 12 years ago / 1

    Frodo goes to CS of sparkfun? :)

  • Geoffrey_Grant / about 12 years ago / 1

    Reminds me of good ol'

  • AlphaCrucis / about 12 years ago / 1

    CHEERS !!!!!!!!!

  • TECH GEEK / about 12 years ago / 1

    What is the koosh referring to?

  • lmpg / about 12 years ago / 1

    Ohh, I miss you folks and all the shenanigans we would get up to. Life just isn't the same without Fifi and Fernald. Is someone taking care of Swampy, at least?

    • FOB / about 12 years ago / 1

      Aw we miss you too! Fernold is on his 3rd or 4th iteration now, and Swampy still sits in his old spot. Hope Austin is treating you well!

  • Kerniew / about 12 years ago / 1

    Is that Bandini Mountain they are standing on?

  • Steve123 / about 12 years ago / 1

    Does everyone have blue eyes, or are you guys Digitally Enhanced?

  • Member #215499 / about 12 years ago / 1

    I hope that my problem with the camera will be solved asap :D

    • FOB / about 12 years ago / 1

      Any problems of a technical nature, please feel free to contact our Tech Support (, and for questions about pretty much everything else, shoot us an email ( We'll do whatever we can to help out.

    • I hope international shipping problems will be solved before my next order.

  • CF / about 12 years ago / 1

    For some reason, the picture reminds me of the Brady Bunch.

    • FOB / about 12 years ago / 2

      Oh wow, great idea for our next homepage post update! We were channeling Queen for this choice shot. :)


  • It's only fitting that the world's greatest customer service staff have the world's greatest department picture! Thanks for all of your work!

  • Thank you guys for your efforts!

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