Customer Support

Operating hours: Monday-Friday 9AM-5PM MST (UTC -7)

Technical Support

Technical Questions: If you were looking to initiate a return for a potentially defective product we ask that you consider reading our troubleshooting resource below. If you are still not having any luck, all of our technical assistance is monitored through SparkFun Forums. Please create a user account on the forums and find or create an applicable topic.

All of our technical support is handled via our forums.
Technical Support moderators will be moderating the forums Monday through Friday from 9AM to 5PM Mountain time.
We are excited to assist you on our forums and we will begin working on new topics within 3 estimated business days after the topic has been approved.

Submit a support ticket:


Placing an Order

Getting your order placed is fast and easy. Just follow these steps:

  1. Add the items you want to your cart. Make sure quantities are correct.
  2. Click "Proceed to Checkout" from the cart page.
  3. If you're not already logged in, log into your account, or just continue for checkout as a Guest.
  4. Verify the correct shipping address is entered or selected.
  5. Select a shipping method.
  6. Are you tax exempt? If so, please follow the prompts to establish your tax exemption prior to completing checkout.
  7. Click the Payment Options button to proceed to select a payment method.
  8. If applicable, enter a discount code, gift certificate or purchase order number in the appropriate field.
  9. Make sure you've reviewed the Terms of Service and Shipping Policy.
  10. Verify that all information is correct. If not, edit your information to ensure the correct details are provided for your order.  
  11. Once your order is ready to be placed, click the “Place Order” button to complete checkout. When your order has been successfully placed you will see your 9-digit order number.

That's it! We'll take it from there.

Placing your order through our website is the most efficient way to get your stuff. If you are unable to use the website, please email our Support Team for additional assistance.


Purchase Orders & Payment Terms

We offer Net30 terms to approved customers. We do not offer any other terms. To apply, download and complete the Net 30 Request Form and email it to exemptions(at)sparkfun.com.

Please be aware that it can take up to 2 business days for Net 30 terms requests to be reviewed. You will be contacted via email if any additional information is needed and confirmation of your approval or denial of terms.

For approved Net30 customers: SparkFun offers two Purchase Order processing options, and customers are able to switch between the two. Our Same-Day Shipping guarantee does not apply to Purchase Orders. If you are not approved for terms when your PO is received the processing time provided below does not apply until you are approved.

Fast Track Processing:

  • Place an order via our website that corresponds to your PO, and email or fax us a copy of that PO referencing the SparkFun Order Number.
  • Please be sure to enter your Purchase Order Number in the appropriate field during checkout.
  • POs received via this method will be processed within 1 business day from the time of receipt.

Traditional Track Processing:

  • Email or fax us a copy of the PO. Please include the account number or account email address where this order needs to be processed.
  • If any items are out of stock, we will provide this information and the approximate lead time.
  • POs received via this method will be processed within 1 to 3 business days from the time of receipt.

Submit your Purchase Order document (and your SparkFun Order Number if applicable):

Email - support(at)sparkfun.com
Fax - 303-443-0048
Please make sure that a contact name and email or phone number is listed on the Purchase Order.


Minimum Order Quantity

There are no minimum orders! If you are willing to fork over shipping costs, we will gladly send you a $0.15 diode.


Order Status Information

Once you place your order, it will pass through a series of statuses during fulfillment.

Normal Statuses

  • Processing - This indicates we've received your order.
  • Pending - This status will generally indicate an existing quote.
  • Pending PayPal - We are waiting for a payment to be completed via PayPal.
  • On Hold - Your order has been placed, but is in hold status for review by a SparkFun team member. No action is needed from you unless we reach out to you directly regarding your order.
  • Complete - Your order has been completed and shipped or is ready for pickup! Please note once your order has been completed we cannot make any changes.
  • Canceled - This status will appear if an order has been canceled prior to the order being shipped. 

If you ever have any questions on the status of your order don't hesitate to reach out to our Support Team


Changing or Canceling An Order

Need to change something about your order or just need it canceled? Any order modification or cancellation requests should be directed to our Support Team. Customer Support will get back to you via email within one business day regarding your request.

If you need to modify the contents of your order we will cancel the initial order and create a new order for you with the adjusted items. Please note, if you need to modify your order, it will no longer necessarily qualify for our Same-Day Shipping guarantee.


Pre-Orders and Backorders

Pre-Orders

Pre-orders are items that have never been in stock, but will be soon. There are different reasons for items being pre-ordered. Sometimes we like to gauge public interest in specific products before we order from our suppliers. In other instances we would like to know how many items we should build in-house before releasing a SparkFun Original product. Pre-ordering is beneficial for guaranteeing your place in the order queue, and stock will be set aside for you.

Backorders

Not all products can be backordered when they go out of stock. If an out of stock item can be backordered it will clearly display a "Backorder" button, otherwise it cannot be backordered by any means.

Please note: Once you have completed the checkout process with a pre-ordered or backordered item you will be charged immediately and your item will ship as soon as it is in stock. 

In spite of the ongoing and complex supply chain difficulties that have been disrupting the consumer market we allow many products to be back-ordered. Please keep in mind that backorderable products are subject to price changes at any time and we are unable to guarantee time frame for shipping or availability.

There are two types of backorders: Intentional and Accidental.

Intentional Backorders

This is when you, the customer, add an out-of-stock item to your cart by clicking the "Backorder" button. If you have some in-stock and some backordered items, your order will be placed with any in stock items shipping immediately, and the backordered items will be placed in a second shipment to be completed once inventory is available.  

Accidental Backorders

This is when our website indicated that there was stock available for your order, but we were actually out. D'oh!

We work very hard to keep our stock numbers accurate. This type of backorder is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping. An additional order number will be generated to accommodate the accidentally backordered items.


Return Policy

Our Support staff can help you complete a return for any of the following within 30 days of purchase:

  • Unmodified or unused product in original packaging
  • Product damaged in transit; or if the incorrect item was received.

Notice: If the product(s) was purchased over 30 days ago or has been modified, soldered, damaged or the original state has been altered in any way, SparkFun reserves the right to deny the return. Please ensure you review our full Return Policy before requesting your return through the button below. 


Gift Certificates

Gift Certificates are sent from Gifter to Giftee by email. We do not send out a physical certificate. In order to send a Gift Certificate that you have purchased, please follow the "Send Gift Certificate" link from the My Account screen.

Read more about gift certificates as well as purchase them here.


Shipping Policy

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are some situations where it will take longer. Please see the Same-Day Shipping section for details.

You will be sent at least 2 emails for each order you place:

  • The Order Confirmation verifies that your order is in our system. Please review the email to make sure all the information is correct. 
  • The Ship Notification is to let you know that your order is ready to go. It will be picked up by the shipping courier the next time they pick up from our building.

Domestic Shipping

Shipping Methods

We offer multiple shipping options to allow you to decide when you get your stuff. Delivery estimates listed are based on when the order ships and can vary based on your physical location and accessibility by the courier. See our same-day shipping section for more detail.

  • Ground Economy Shipping - Economy method via FedEx (formerly SmartPost) estimated for delivery in 2-7 business days.
  • Ground Shipping - FedEx Ground service estimated for delivery in 2-5 business days.
  • 2nd Day Shipping - FedEx expedited shipping estimated for delivery in 2 business days.
  • Standard Overnight Shipping - FedEx standard overnight shipping estimated for delivery the following business day.
  • Priority Overnight Shipping - The fastest FedEx shipping method we offer with delivery estimated in the morning of the following business day.
  • USPS Ground Advantage - USPS economy shipping method estimated for delivery in 2-5 business days.
  • USPS Priority Mail - Expedited USPS shipping option estimated for delivery in 1-3 business days.
  • Pay via your own account - This method allows you to provide your own FedEx shipping account for charges to be billed to instead of shipping using our account. Selecting this method you will only be charged for the $2.00 handling fee and any shipping charges will bill directly to your account. Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not enter your FedEx account number unless you are absolutely certain you want to ship on your own account instead of ours.

IMPORTANT - if an order is placed with this method and an account number is not provided, our team will reach out for confirmation of your account number. If you are unable to provide a valid shipping account your order will be canceled so you are able to place a new order using another shipping method. 

PO Boxes

FedEx and UPS do not deliver to PO Boxes. If your shipping address is a PO Box, please ensure you select a USPS shipping method to avoid any issues with your delivery.

Signature Requirements

All orders are shipped “Signature Not Required” by default; however, the shipping company may decide to require a signature depending on the value or destination. If you want your order to require a signature for delivery, please contact our Support Team. If a “Signature Not Required” package is left at the door but isn’t there when you get home, neither SparkFun nor the shipping company can be held responsible.

Package Rerouting

If your package is en route to an incorrect address, we can attempt to contact FedEx or UPS to update the delivery address (USPS does not offer this service). Please email our Support Team as soon as you are aware the package needs rerouting.

This also applies to packages needing to be stopped and returned to us.

Please Note: Package Rerouting and returning is done at the discretion of the shipper. If the package is too close to the delivery address, it may be delivered before the reroute/return instructions are received. We will make the request, but cannot guarantee that it will be honored.

Using your own FedEx or UPS account

Want to bill shipping charges to your FedEx account? Just provide your valid shipping account number in checkout for your shipping costs to be billed directly to your shipping account. 


There will be a $2 processing and handling fee charged to orders using individual shipping accounts to cover the cost of shipping materials.

Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not enter your FedEx account number unless you are absolutely certain you want to ship on your own account instead of ours.

International Shipping

We ship to your country! (Unless you live in a country that is embargoed by the US government currently Iran, North Korea, Sudan, Syria, Russia and specific regions of Ukraine {Crimea, Donetsk, and Luhansk}) We still can’t ship to Cuba normally, but that is theoretically changing sooner than later. Everywhere else is groovy.

Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are related to the country with which you are importing. These charges are in addition to the shipping cost, and are not able to be estimated/calculated by SparkFun. See Duties and Taxes below for details.

For all international shipments, we charge a $2 handling fee plus the shipping estimate from the carrier.

International Shipping Methods

For shipping addresses outside the US, you have multiple options for shipping your order:

FedEx

  • FedEx International Connect Plus - Estimated delivery in 5-10 business days
  • FedEx International Priority - Estimated delivery in 1-3 business days, longer for rural areas
  • FedEx International Economy - Estimated delivery in 3-5 business days, longer for rural areas
  • FedEx International Priority - 1-3 business days, longer for rural areas

United States Postal Service (USPS)

  • USPS Priority Mail International - Estimated delivery in 6-10 business days. Trackable. Only allowed for orders up to $400 in value. Delivery is made by the destination country’s postal service.
  • USPS Priority Mail Express International - Estimated delivery in 3-5 business days. Trackable. Only allowed for orders up to $400 in value. Delivery is made by the destination country’s postal service.
  • USPS First Class Package International Service - Estimated delivery in 2-4 weeks, but can take 6 weeks or more. This method is NOT trackable. Only allowed for orders up to $400 in value. Delivery is made by the destination country’s postal service.

Please Note: First Class Mail International packages are NOT insured. In the case a package is lost or damaged in transit, SparkFun is not responsible for replacing the order.

Duties and Taxes

All duties and taxes for international shipments are the responsibility of the customer. SparkFun is not responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.

Export Restrictions

As mentioned above, we are not able ship anything to any address in the countries of Cuba, Iran, North Korea, Sudan, Syria, Russia and specific regions of Ukraine {Crimea, Donetsk, and Luhansk}. Beyond that, we also sell some items that are known as “dual-use items”. These are products designed for civilian use, but that could be used for devious purposes in the wrong hands. The rules vary by item, but we’ll be in direct contact with you if we need further information.  Please read our Export Compliance page for general information, and contact our Support Team if you have further questions regarding an item and/or its destination.

Using your own FedEx/UPS account

Want to bill shipping charges to your FedEx account? Just provide your valid shipping account number in checkout for your shipping costs to be billed directly to your shipping account. 


There will be a $2 processing and handling fee charged to orders using individual shipping accounts to cover the cost of shipping materials.

Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not enter your FedEx account number unless you are absolutely certain you want to ship on your own account instead of ours.

Same-Day Shipping

SparkFun guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:

  • Your order is placed before 2:00PM, Mountain Time.
  • You select a shipping method other than the Economy shipping option.
  • The day you place your order is a Business Day.
  • All items are in-stock.
  • Your order is paid in full at the time you place it.
  • Your order does not fall into the On Hold status.
  • Your order value is less than $1,200 before shipping costs.
  • You are not a SparkFun Distributor or Reseller.
  • Your order does not require any modification before it is able to ship.
  • Your order does not contain any lithium-ion or lithium-metal batteries.

If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn't meet them all, we may still get it out the same day, but no promises.

Definitions

  1. Time - The timestamp on your order must be before 2PM Mountain Time to qualify. An order placed at 1:59:59PM counts, 2:00:00PM does not. Orders placed at 2PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed.
  2. Shipping Method - Most of our available shipping methods qualify. Within the US, all options except Ground Economy Shipping qualify. For international customers, all options except FedEx International Connect Plus or USPS First Class Package Service qualify. Options that do not qualify will be processed within 1-3 business days of placement.
  3. Business Days - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. You can see a list of the weekdays SparkFun will be closed for Holidays here. Additionally, SparkFun may be unexpectedly closed for inclement weather, off-site company events, zombie apocalypse, etc. In the event of such closure, SparkFun will post notice of closure on the front page of our website as soon as possible. If SparkFun does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it.
  4. In-Stock - Only in stock items qualify for same day shipping. If we don't have it, we can't ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details.
  5. Paid in full - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders.
  6. On Hold Order Status - While rare, there is the chance that your order will go to an On Hold status, instead of the normal Processing status. Most orders that do go to the On Hold status, and otherwise qualify, will be cleared quickly and shipped within the same-day time frame. Because some will require additional information from the customer, though, we cannot guarantee it. You can see our Order Status Information section for more details.
  7. Order Value - In order to ensure the quality of very large orders, we need to exclude orders valued at $1,200 and up from this guarantee. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received.
  8. Distributors - Distributor orders don't qualify. Sorry folks. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received.
  9. Does not require modification - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as providing an invalid FedEx account number or an address deemed undeliverable by your selected shipper.
  10. Batteries - Lithium Ion and Lithium Metal are considered dangerous goods and take additional packing and paperwork in order to ship.

If your order qualified but didn't ship same day: We work hard to meet our guarantee, but sometimes, reality won't allow it. If you feel your order falls under this category, please contact us!

Free Shipping FAQs

Q: How fast is the Free Shipping option?

A: You must have $100 in qualifying products per shipment.

  • Important! Although a vast majority of our products are shipped in-house, SparkFun has partnered with several companies to ship a select list of products.
  • Each location is a separate shipment and the $100 threshold must be met to qualify for free shipping for each shipment.
  • Shipments outside of SparkFun are denoted with this notice on the product page: "Notice: This item ships via 3rd party vendor and is not eligible for free shipping. Shipment dates may be delayed up to two weeks."
  • You must be shipping to an address within the U.S.
  • You must not have an item in your cart that disqualifies free shipping.

Q: How fast is the Free Shipping option?

A: The Free Shipping option will use a ground-type shipment method.

Q: What products are excluded from free shipping?

A: Products to be excluded include, but are not limited to: heavy items, items with big shipping dimensions, items with special shipping requirements, items that requires special handling in transit.

Q: How can I tell if my order will require to be shipped in multiple boxes, or is overweight?

A: If you are purchasing a large quantity of an item, a high volume of different items or larger items we may need to ship your order in multiple boxes. This could also mean your order will be overweight and disqualify it from free shipping. We are happy to take a look and let you know for sure by contacting our Support Team for confirmation.


Local Customers

As of August 19, 2024 local pickup is back on! 

Local Pickups will be available throughout the day at our front desk, Monday through Friday from 9 am to 5 pm. Your order will be ready for pickup depending on when you place your order. If your order is placed by 10 am, it will be ready by noon. If your order is placed by noon, it will be ready by 2 pm. And, if your order is placed after 2 pm, it will be ready the following business day by 10 am. Once your order hits Ready for Pickup status, you will receive an email and can swing by to pick up your goodies. 

If you have any questions about your order or your order status, give us a call or send us an email and we'll do our best to answer your questions.

 


Return to Sender Packages

Packages can be returned to us for many reasons. Depending on the reason for return, we may have the option to reship your order to the same address, otherwise the order will be restocked and refunded. Please read below for more information.

  • Packages can be returned to us for missing or incorrect address information. Please take a moment to check and make sure your address book is up to date. There is also an order review page where you can double check this information. If the carrier you select charges us to return the package, we reserve the right to deduct that amount from any due refund.
  • Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from any due refund. Please see our Shipping Policy for additional information regarding international orders.

Please note that if your package is marked to be returned to SparkFun, it could take longer than expected to receive as these packages are not marked as a priority from the shipping company. Sometimes it can take a couple of weeks before we get them back!

We will only hold a returned package for one week before we restock and refund (if applicable). If you are wondering where your order is, please also check your spam filter as we may be trying to get a hold of you!

If you think your package is going to be returned to us, please send us an email to our Support Team so we can note your order and wait for its return.


Payments

You may pay by any of the following methods. United States (USD) funds only. We do not accept C.O.D. orders.

Credit Card

We accept Visa, MasterCard, American Express, and Discover.

  • We can only refund for up to 30 days from the date of the charge. After that time, we will need to refund with store credit.
  • In order to help prevent payment fraud, we may need to hold your order for further verification. We will be in contact if this is applies to you.
  • For security purposes, we can only accept credit cards through our secure checkout page. We are no longer accepting credit card payments over the phone. If you need assistance, please get in touch with our Support Team.

PayPal

If you select PayPal during checkout, you will be redirected through PayPal's checkout, then back to ours to complete your order. Make sure your address and personal details are correct in our checkout as we do not verify or use any address information from PayPal.

Offline Payment

Use this option to get your order in the system now and handle a formal order with payment later. This is a useful ‘self service’ tool if you need a quote to get a purchase approved. Place your order with this option and you can use the resulting invoice as the quote. You can also contact our Support Team and we can provide you with a more official quote if you require. Then, when you are ready to order we can cancel the Offline Payment order so you can place the active, paid order. 

If you no longer need the order as placed, please contact our Support Team so we can cancel it.

This option is not available for guest checkout.

Check or Money Order

To make a purchase that you intend to pay for with a check or money order please select the Offline Payment method in checkout when you place your order.

Send your check or money order to:

SparkFun Electronics
6333 Dry Creek Parkway
Niwot, CO 80503

  • Please do not use this option if you are paying with a Purchase Order.
  • Reference your order number on the document.
  • Not available for orders that are split into two shipments.
  • For accounting reasons, this option is not available for Local Pickup orders.
  • This option is not available for guest checkout.

Net30 (Purchase Order)

This payment option is for established Net30 customers, and can only be used for tracked/insured shipping methods or local pickup. Not an established for Net30 account? Check out our Purchase Orders section.

Wire Transfer

This is a direct transfer from your bank to ours. This option is not available for guest checkout. To make a purchase that you intend to pay for with a wire transfer please select the Offline Payment method in checkout when you place your order. 

  • We will not release your order for shipment until payment clears.
  • Not available for orders under $100.
  • Please be sure to include your Order Number, Customer Number, and Company Name (if applicable) in the transfer information.
  • Wire payments usually take 3-5 business days to clear. Your order will ship once your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order.
     

Currency Conversion

In order to make sure we provide the most accurate pricing information possible we have removed the ability for our website to convert to any other currency other than USD as of January 20, 2017. Any pricing and invoices will only display USD. 


Sales Tax

All orders placed with applicable state sales tax on the total dollar amount of your order will be charged tax unless you possess a certificate for a valid exempt or resale status that has been submitted and accepted by Sparkfun.

To submit your documents please provide a sparkfun.com account number and a PDF copy of your tax exempt certificate to set up the exemption with the third party software we use for our exempt customers. Please make sure it's a clear copy that shows the institution's name and the tax exemption ID or FEIN to our Administrative Team at exemptions(at)sparkfun.com.

If an order is placed on an account that has not gone through our tax-exempt process sales tax will be charged to the order if such taxes are required. SparkFun is not obligated to refund these taxes post-order placement if the appropriate exemption documentation is not provided and authorized before you place your order. 

 


Warranty Information

We strive to provide accurate descriptions and high quality merchandise. If you have any problems with your order, please contact our Support Team as soon as possible! We will do everything in our power to make it right. Please see our Return Policy for more information.


Holidays

SparkFun will be closed for regular business the following days in 2025. No orders will ship these days, but you can still place an order through the website as usual.

  • Memorial Day - 5/26/25
  • Independence Day - 7/4/25
  • Labor Day - 9/1/25
  • Thanksgiving - 11/27/25-11/28/25
  • Christmas - 12/25/25-12/26/25
  • New Years - 1/1/26

Contact Us

Need assistance from a live human? All of our Support and Sales teams are available via email, and through our webforms. Please use the webform above for Sales or Support, or if you need Technical Assistance please contact them through the live forums with any queries you may have.

  • Fax - 303-443-0048
  • Customer Support - support(at)sparkfun.com
  • Technical Support Live Forums
  • Accounting/W9 Requests - AR(at)sparkfun.com
  • Tax Exemption question - exemptions(at)sparkfun.com

Code of Conduct

The SparkFun community is known for its creativity, experimentation, curiosity, and openness - we are extremely proud of this. As a company, we are committed to providing a friendly, safe, and welcoming environment to all individuals who interact with our website, our digital spaces, and employees; in turn, we expect everyone to treat one another with respect and courtesy. The following code of conduct applies to all those who interact on the SparkFun web site, digital spaces, and/or with the SparkFunion team:

  • Treat others with dignity and respect.
  • Refrain from demeaning or discriminatory behavior and speech or other unacceptable behaviors.*
  • Alert SparkFun if you see any inappropriate communications on our channels, website, or events.

Violating this Code of Conduct will not be tolerated. If someone is deemed to be acting in an unacceptable manner,* staff may take any action they deem appropriate, including refusal of business, removal of comments, or blocking of accounts - without warning, as warranted.

We value all those who interact with us in any form - please contact us immediately if you witness or directly experience unacceptable behavior.

*Unacceptable behaviors include but are not limited to: offensive comments, insults, jokes or ridicule; gratuitous or off-topic sexual images or behavior in spaces where they are nor other unappropriately aggressive behaviors; threats of violence or deliberate intimidation; creating additional online accounts in order to harass another person or circumvent a ban; harassment of any form.