Q: How do I create an account?

A: Please go to our front page of our website, www.sparkfun.com, and click the "Sign In" link in the upper right-hand corner, then the "Create Account" link. From there, you will be taken to a "Create a new account" page where you will enter your name and email address and choose a password. We definitely recommend checking the "Allow Remote Shopping Assistance" box as that will give our Support Team access to be able to assist you more easily if you have any questions while placing your order.

Click "Create an Account", and you're all set! The Welcome page will give you a brief of some tools you have access too, with a lot more available (addresses, orders, invoices, etc.) via the "Your Account" menu in the upper right. If you would like to create your account right now please follow this link: Create an Account!


Q: What if I don't want to create an account?

A: We offer a Guest Checkout option for those folks who don't want to create an account. Just add things to your cart normally and when you enter checkout just continue as a Guest instead of signing in or creating your account.

We will still need to store your information for our records and to communicate with you regarding your order. Guest orders are associated with the email address you provide, so if you want to create an account in the future you'll see all the previous orders associated with it. For more information how we handle your information, check out our Privacy Policy.


Q: How do I place an order?

A: If you have an account, make sure you are logged in first. Then start looking for items you wish to purchase, using either the search box in the upper left or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click "add to cart" to add them to your online shopping cart. If the product is backordered, click the "Backorder" button to reserve one. (Not all products are allowed for backorder.) If you would like more than one unit, be sure the change the quantity before adding to your cart.

Once you have all the items you want to purchase in your cart, click the "Checkout" icon at the top right. Select the address you wish to ship to, along with with the shipping method you want to use (please see our Shipping Policy page for more information). On the next page, select the Payment Method you would like to use. If applicable, enter a discount code, gift certificate or purchase order number in the appropriate field. Please note that the billing address you select here must match what is on file with your bank if you are using a credit card.

Once you have all the shipping and payment information entered, verify that you have read the "Terms of Service and Shipping Policy" (we know few people actually do, but there's actually some important info there). This will bring you to the final, end-of-the-road-check page - please review the information for your order including the summary on the right side to make sure it is correct before scrolling to the bottom right of the page and clicking the Place Order button. Once you've hit the Place Order button, your order is locked in our system and its possible we may not be able to change it. You will receive a 9 digit order number. If you do not see the 9 digit order number, you have not placed your order! Please check to see if there was an error processing the order, and fix it.


Q: How do I modify or cancel an existing order?

A: Any order modification or cancellation requests should be directed to our Support Team. Customer Support will get back to you via email within one business day regarding your request.

If you need to modify the contents of your order we will cancel the initial order and create a new order for you with the adjusted items. Please note, if you need to modify your order, it will no longer necessarily qualify for our Same-Day Shipping guarantee.


Q: How do I change the quantities of items in my cart?

A: If you have added an item to your shopping cart, and then realize you want, say 10 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box, and click "update."


Q: I can't add a specific item to my cart. Why?

A: This is most likely because the part you're looking at is out of stock. If you see:

1) A button that says "Backorder" instead of "Add to Cart", that means that we are out of stock. You may reserve some now and we'll send it to you when we get it. Click the "Backorder" button for more info.

2) The "Add to Cart" button grayed and not working, it means the the item is not available for backorder. This is usually because the product is not available to backorder or our supply is limited and/or erratic. Contact our Support Team for more info on a specific item.


Q: What are my options for shipping?

A: See our Shipping Policy.


Q: How much will it cost to ship my order?

A: Shipping costs will vary greatly depending on what you're ordering, where it is shipping to, and what shipping method you choose. We do offer free ground-tye economy shipping for all domestic (shipping within the US) orders worth $100 or more. When you select the shipping method you want to use while in checkout, it will show you the actual amount you'll be charged for shipping. This is the actual amount we are charged by the shipping courier. We do get pretty good rates, but if you have a FedEx account that you'd like to use, we can do that too (keep reading). In addition to shipping charges, we also charge a $2.00 handling fee on all orders (including orders shipped on an individual shipping account to cover the cost of shipping materials).


Q: How do I place an order with different shipping and billing addresses?

A: If have a registered account and you have both addresses in your account address book, it is a simple matter of choosing the correct address from the drop down menu during checkout. If you don't have one of the addresses added, you can add it to your Address Book before placing entering checkout or click the Change Shipping Address or Change Billing Address in checkout. Please confirm that you have the right addresses selected before confirming your order.

If you are placing your order a guest, just ensure you enter your shipping address and billing address appropriately in checkout. 


Q: My order went through just fine, but I wasn't charged. Why?

A: The most likely reason you were not charged immediately for this order is due to your payment method. Please check your payment method: only PayPal and credit card are immediate payment methods. All others will show a balance due. If the answer is none of the above, please email us with your order number to find out what happened.


Q: How do I pay with a Purchase Order?

A: See our Purchase Orders section for complete details.


Q: How do I get a quote for items and/or shipping costs?

A: If you require a quote before your purchase can be completed please contact our Support Team! Please be sure to include the SparkFun part number as well as the quantity you need. You can also the choose "Offline Payment" payment method in checkout to get your order in the system now and handle a formal order with payment later. This is a useful ‘self service’ tool if you need a quote to get a purchase approved. Place your order with this option and you can use the resulting invoice as the quote. You can also contact our Support Team and we can provide you with a more official quote if you require. Then, when you are ready to order we can cancel the Offline Payment order so you can place the active, paid order. 

If you no longer need the order as placed, please contact our Support Team so we can cancel it.

This option is not available for guest checkout.


Q: What payment methods do you accept?

A: We accept credit cards (Visa, MasterCard, American Express and Discover), PayPal, check, money order, or wire transfer. United States (USD) funds only, and we do not accept COD orders. See our Payment Policy page for more info.


Q: Why was my credit card declined?

A: If your card is declined for any reason at checkout you will see an error message giving you more information as to why the purchase was declined.

The most common reason we see for credit card decline is a mismatch with the billing address you gave us and the one on file with your bank. Please be sure that you have entered the address you receive statements in the billing address field. If this address is wrong, our system will decline the transaction and your order won't go through, however, your bank may hold the funds for up to several days while they confirm that our system did indeed decline this transaction. Avoid this hassle altogether by checking your billing address before completing your order!

Credit cards are also declined because of incorrectly entered CVV codes (that's the 3 digits on the back of the card, or the 4 small ones on the front in the case of American Express), or because of a problem your bank may have with the transaction. This can include lack of funds, or just plain old lack of trust - sometimes your bank may decline the transaction because they don't know who we are.

If your card is declined, please check all the information first before giving us a call. If the error is on your bank's side, you will need to contact them to get it straightened out because your bank is not going to share any information about your account with us, no sir! That would be silly.

If you payment declines and you need assistance please contact our Support Team and we will do our best to help! 


Q: Why is my order in "On Hold" status?

A: This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.


Q. How can I get my order shipped out today?

A: Our same-day shipping guarantee states than orders meeting certain requirements will be shipped out that day. Please see our Same-Day Shipping page for specifics on what qualifies (or disqualifies!) your order.

If your order does not meet the requirements, we can not guarantee that your order will ship that same day. However, all hope is not lost! Please give us a call or email our Support Team us as soon as you can with your order number to request your order be expedited, and we will do all we can to make sure it gets processed quickly.


Q. How can I get an invoice for my order?

A: If you need to get an invoice for one of your orders it can be done by accessing your order history. First you will need to log into your SparkFun account. Once you have logged into your account click “My Account” in the upper right corner of the page. Then, within the account page navigate to “Order History”. Here is where you will see a list of your previous orders and links to download the corresponding invoice. Simply find the order in question and click the “Invoice” link. This will pull up an invoice that you can download and print. Please Note: In order to view your order history you must have a registered account. If you checked out as a guest you’ll need to reach out to us directly for a copy of your invoice.

If you need a copy of your packing list, commercial invoice, a pro-forma invoice, please contact our Support Team and we are more than happy to email one to you.


Q: Customs Fees: How much/do I have to pay/why did I have to pay?

A: Shipping orders to addresses outside of the United States will most likely incur customs fees, duties, and/or taxes on the way. We have no control over these fees, and can't predict or pay them for you.

Please make sure you are up to date on any customs and import rules and regulations for your country, as they vary greatly from country to country, item to item, and even by shipping company. We do expect you, the customer, to be aware of anything that might affect your order on its way in to your country, and you likely speak the language better than we do!

If you refuse to pay the duties and taxes and opt to have the package returned to us, we will still be charged those fees on the way out of your country and on the way in to ours. Those charges will be subtracted from any refund you may be eligible for.


Q: Do you ship to my country?

A: Yes we probably do! However, please keep in mind we cannot ship to Iran, North Korea, Sudan, Syria, Russia and specific regions of Ukraine {Crimea, Donetsk, and Luhansk}) We still can’t ship to Cuba normally, but that is theoretically changing sooner than later.


Q: Does SparkFun offer an educator discount?

A: Yes. SparkFun currently offers up to 10 percent off SparkFun originals for those with an educator account. This discount is applied automatically and will be visible on eligible products when logged in.

If you are an Educator and would like to request your account be set as such, please submit your request here


Q: Who qualifies for an educator account?

A: Educator accounts, and the educator discount, are currently available for those working in a K12 or Higher Education setting, with access to a .edu email address.


Q: How do I register for an educator account?

A: To register for an educator account, please register your SparkFun customer account and then submit your discount request here. Our Support Team should be able to either get your account set up as an Educator and confirm you are good to go, or contact you with any additional questions within 1 business day. 


Q: How do I purchase/redeem a SparkFun Gift Certificate?

A: Go to the Gift Certificates page!