COVID-19 Updates

We are working hard to maintain operations according to the “new normal” this pandemic requires. While all employees that are able to work from home are; our warehouse, production and shipping departments are still working hard at our HQ. To ensure the health of these departments, we are continually montioring the current state of Covid cases in our area and may need to make adjustments to scheduling as the situation progresses.

Any changes required to ensure the health and safety of our staff and customers impact every department. Below are some of the ways our customers may notice a difference. Information on this page currently overrides the policies that may be found on other pages of our website.


  • Local pick-up is unavailable at this time. PLEASE NOTE: For most of Colorado, ground shipping is typically equal to one-day shipping.
  • All other shipping options, including same-day may be slower than stated times. We will make every effort to ship your order the day it is placed, but can not guarantee this. Our standard 2 p.m. shipping time for same-day orders may not be guaranteed during this time.
  • If an emergency arises and you need your order ASAP please email and we will make every effort to move it to the top of the queue for processing.

Customer Service

  • Customer support representatives are available at Monday through Friday 9AM-5PM (MT) .
  • Phone and Chat support are not currently available. All communication is handled by our Support team working remotely through email at this time.

Tech Suppport

  • Tech support is fully available via our forums
  • All other requests will be processed in the order they are received. Please note the current estimated timeline for returns, stock inspections, product testing and replacements (i.e. requests that require a human to devote time to them in-house) is currently 10-15 business days, to accommodate safe staffing practices.


  • Stock levels: We are receiving, building and stocking products; our stock levels may be impacted by staffing and/or supply chain challenges.
  • Lead times: We are building as quickly as we can. Staffing changes may result in increased lead times for products we manufacture and kit, though we hope to avoid this as much as possible.
  • Backorders: When necessary, please place a backorder to receive the product as soon as possible. Our most current lead time information (if available) is provided on individual product pages.


  • Tours are currently unavailable.
  • POs are currently being processed within 2 business days.
  • Quotes are currently being processed within 2 business days.
  • Tax exempt status may take longer than usual to process but requests will be handled in the order they are received.