×

Please see all COVID-19 updates here as some shipments may be delayed due to CDC safety and staffing guidelines. If you have an order or shipping question please refer to our Customer Support page. For technical questions please check out our Forums. Thank you for your continued support.

Technical Assistance Options

Troubleshooting Tips

Please check out the tutorial, Troubleshooting Tips, to help solve some of the most common problems with a few quick tips.

SparkFun Troubleshooting Tips

October 19, 2017

Not working as expected? In this tutorial, we will be exploring a few general troubleshooting tips and possible solutions that frequently come up with SparkFun's Technical Support.

Forums

If you’re product is not working as advertised on our site and the Troubleshooting Tips aren’t helping, please head over to the SparkFun Forums. Create an account and read through the “How to get assistance from SparkFun's Technical Support team.”

Once you’ve read that article, if you’re still having issues with the product, review our SparkFun Products Topics to see if the issue you’re having has been addressed by our Technical Support Representatives or the community. The Advanced Search function may prove helpful reviewing the Topics as well. If you can’t find a relevant Topic, consider creating a new Topic on the Forum. A Technical Support Representative/Moderator will review the Topic and determine the best course of action. You will either receive a private message from a Moderator or the post will be approved and the topic will be available to the public. A SparkFun Technical Support Representative will then proceed to assist with troubleshooting within 3 business days once topic is approved.

Please do not remove, de-solder, or otherwise modify any components that are installed on your product. We need to try and replicate your testing environment and removing installed components can cause complications.

Once done troubleshooting, the Technical Support Representative may suggest a Return Material Authorized (“RMA”), which can be located on our Returns page. Under ‘Why do you want an RMA?’, please enter your Forum topic link if you’ve already created one. Once we obtain your ticket, we will begin to process your case as a return.

Customer Support:

Our Technical Support staff will be moderating the Forums Monday-Friday, 9 AM to 5 PM Mountain Standard Time.

We are excited to assist you on our forums and we will begin working on new topics within 3 estimated business days after the topic has been approved. If you need more immediate help, please visit our Customer Support page and our FAQs page for more general information, including contact information.