Technical Assistance

Welcome to our Technical Support page! We have a small but talented team of Technicians here to help you with Sparkfun products.

Technical Support is working on your questions Monday through Friday from 10AM to 12PM and 1pm to 4pm Mountain Standard Time (GMT -7). We are closed Saturday and Sunday. If you have reached this page after hours, please send us an email!


When contacting Technical Support please be ready with as much information as possible:

  • Order number or customer number
  • SparkFun part number (SKU) for the part in question
  • If you have powered the device, please share your voltage and current settings
  • If you have modified the item please share images of the modifications
  • Information on any additional parts that might be hooked up to your system
  • Any additional pertinent information that can help us help you

Contact us via

Online chat: Chat With Us

Email: TechSupport@sparkfun.com

Phone: 303-945-2985

Returns: Please review our Returns Policy to request an RMA.

Video Chat beta : We're trying something new here at Sparkfun. We will be taking requests for video support.
Please email us at brainiacbar@sparkfun.com with a description of your questions.
Please note that we are a small staff and due to a limited amount of time slots some requests may be handled via email or phone.

Please Note

While we are happy to help you as much as we can, Technical support is here to help suggest products to purchase and ensure that those products are working as expected.

SparkFun support can not offer consultation services, design and layout assistance, or customizing code.

And students, we’re very sorry but you’re going to have to complete your homework on your own.


There are some great technical resources available right at your finger tips.

Product Page
Most info (documentation, specifications, datasheets etc.) we have on our products are available for download under the “Documents” header on each product’s page. Not sure where the page is? The easiest way to find it is to put the SKU number in the search field. You can also often find something by searching by name or manufacturer’s part number.

Non-SparkFun Manufactured Products
We sell a lot of items that we don’t make. The best place to get help with products that SparkFun does not manufacture is the manufacturer’s website and technical support. If you are unable to locate the manufacturer’s technical support, send us an email and we can point you in the right direction.

Instructables
A community of hackers, tinkerers, and makers come together to share project ideas and instruction at Instructables. There’s tons of Arduino Projects, Interactive creations, and wild ideas to dig through to inspire your next creation.

Hackster.IO
Show off your projects and share in the community of makers over at Hackster.IO Get inspired, learn new skills and contribute back to the community by sharing your own projects.

Electronics Stack Exchange
Have a question about your project. Can’t seem to get that gadget working like you wanted. Try posting your question on the Electronics Stack Exchange. It’s a community of people helping each other. The best answers get voted to the top. Support Forums
If you need advice on designing your project or if you’re having a problem with something, chances are someone in our online community can help. Check out our Support Forums for tons of information and access to thousands of minds into the same stuff you are.

IRC
You can converse in real time with others using IRC by connecting to irc.freenode.net and joining the #sparkfun channel.