Welcome to our Technical Support page! We have a small but talented team of Techs ready to help you with your questions. Technical Support is available Monday through Friday from 9AM to 5PM MST (GMT -7). We are closed Saturday and Sunday.
When contacting Technical Support please be ready with as much information as possible:
We prefer contact via email at TechSupport@sparkfun.com, and will generally get back to you within 2 to 3 business days. Please allow us time for a response in the event that we have a high volume of emails (the beginning and end of a semester is always rough!). Some questions require some extra time to research and compose a response but please do not hesitate to email us!
Please be sure to add email@example.com and Level1@sparkfun.com to your email list so that our responses are not lost in your Spam filter.
In the event that you require a return, you may want to review our Returns Policy.
We would like to take one moment to point out that SparkFun does not provide custom work or consultation services. We don’t do custom work, design and layout services, customizing code, or other consultation services. While we are happy to help you as much as we can, Technical support is here to help suggest products to purchase, and ensure that those products are working as expected.
We are very sorry, but Technical Support is not available for in office assistance. Please contact us via the other communication methods for assistance.
We are sorry you’re having trouble! Before contacting us directly, there are a few places we would like you to check for help first:
Most info (documentation, specifications, datasheets etc.) we have on our products are available for download under the “Documents” header on each product’s page. Not sure where the page is? The easiest way to find it is to put the SKU number in the search field. You can also often find something by searching by name or manufacturer’s part number.
If you need advice on designing your project or if you’re having a problem with something, chances are someone in our online community can help. Check out our Support Forums for tons of information and access to thousands of minds into the same stuff you are.
Non-SparkFun Manufactured Products
We sell a lot of items that we don’t make. The best place to get help with products that SparkFun does not manufacture is the manufacturer’s website and technical support. If you are unable to locate the manufacturer’s technical support, send us an email and we can point you in the right direction.
You can converse in real time with others using IRC by connecting to irc.freenode.net and joining the #sparkfun channel.