avatar

CaseyD-SFE

Member Since: March 14, 2011

Country: United States

Profile

Role

Manager of Customer Service

Spoken Languages

Italian and a little bit of baby gibberish

The positives and negatives of shipping lithium batteries in the 21st century.

Continue reading

  • Hello! No problem, just needed a quick review. Your order is now in the processing queue for shipping and will ship soon. :)

  • The US export laws are in depth and also include that when something arrives in the United States, no matter the origin, it then falls under those regulations. We also ship this all over the world (minus the 5 countries that are currently embargoed by the US), we just have a couple extra pieces of information we need from the buyer before we can ship this internationally.

  • No problem! The decision tree gets a bit more complex when there’s more than one battery product SKU, so in the future, after most of the orders are automated, orders like those will still have to be reviewed. We absolutely have a plan to automate it all, it’s just taking some time. :)

  • Hello! You do bring up good questions, so thank you! Right now our system doesn’t have the “brain” to be able to process these orders automatically. This is currently in process and coming closer to being finished, but in the mean time humans have to look at each order and determine what is needed. It’s a slower process and I do know that it can be inconvenient at this moment, but we will have the ability soon to automate around 50% of the orders that come in that have batteries.

  • We do use DOT regulations for domestic shipments within the 48 states. Shipping batteries on a truck doesn’t have as many restrictions. :)

  • Hello!

    I would suggest emailing our tech support team to have them look into the issue a bit more. They can help you out! Their email is: techsupport at sparkfun dot com.:)

  • Hello! If you can send an email to cservice at sparkfun dot com with the amount you’d like to purchase and where you’re shipping to and we can see how many we can send per package. :)

  • If making a payment now is easier for you, I can definitely get that set up. Just email cservice@sparkfun.com with your order number and address it to me (Casey). We’re very flexible, so it’s not a problem! :)

  • Sorry for the confusion. When you place a backorder with us, we don’t require payment until the items are in stock. If you request to pay with PayPal, you won’t be directed to the PayPal website for payment. We will send you a money request when the items are in stock. After your order is placed, you will see a “settle balance” button on your order page that you can use to pay with a credit card, but it is not necessary to submit payment today. I hope this helps!

  • Hey, no worries, it didn’t come off that way at all. :) And thank you!

No public wish lists :(