March 14, 2011
Manager of Customer Service
Italian and a little bit of baby gibberish
The positives and negatives of shipping lithium batteries in the 21st century.
News - What's All the Fuss About…
about a week ago
No problem! The decision tree gets a bit more complex when there’s more than one battery product SKU, so in the future, after most of the orders are automated, orders like those will still have to be reviewed. We absolutely have a plan to automate it all, it’s just taking some time. :)
Hello! You do bring up good questions, so thank you! Right now our system doesn’t have the “brain” to be able to process these orders automatically. This is currently in process and coming closer to being finished, but in the mean time humans have to look at each order and determine what is needed. It’s a slower process and I do know that it can be inconvenient at this moment, but we will have the ability soon to automate around 50% of the orders that come in that have batteries.
We do use DOT regulations for domestic shipments within the 48 states. Shipping batteries on a truck doesn’t have as many restrictions. :)
about 7 months ago
I would suggest emailing our tech support team to have them look into the issue a bit more. They can help you out! Their email is: techsupport at sparkfun dot com.:)
about 8 months ago
Hello! If you can send an email to cservice at sparkfun dot com with the amount you’d like to purchase and where you’re shipping to and we can see how many we can send per package. :)
News - Happy Arduino Day!
If making a payment now is easier for you, I can definitely get that set up. Just email firstname.lastname@example.org with your order number and address it to me (Casey). We’re very flexible, so it’s not a problem! :)
Custom Page - arduinoday
Sorry for the confusion. When you place a backorder with us, we don’t require payment until the items are in stock. If you request to pay with PayPal, you won’t be directed to the PayPal website for payment. We will send you a money request when the items are in stock. After your order is placed, you will see a “settle balance” button on your order page that you can use to pay with a credit card, but it is not necessary to submit payment today. I hope this helps!
Hey, no worries, it didn’t come off that way at all. :) And thank you!
We should have a better timeline on Monday as to how long it’s going to take for the backorders to be filled. We’ll get communication out as soon as we can with more details. :)
We’ll be declaring the sale price of the item. :)
No public wish lists :(
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