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Who You Gonna Call?

When New York has a ghost problem they call the Ghostbusters. When you have problems using a SparkFun part, who you gonna call?

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We all need a little help from time to time. Our Technical Support team is here to help next time you have a question about one of your SparkFun products! We are familiar with the wide range of components in our catalog and maintain this knowledge through hands-on experimentation.

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We don't have the jumpsuits or proton packs, but we know a lot about electrons and how to use them! Call us when there's something strange.

We’re not just here to answer product questions; we're here to help when there's something weird, and it don't look good! Our team is happy to talk with you about your issue, help pinpoint mistakes and suggest a way to get things working properly.

Some cases require a product come back for testing or repair. If this is needed, we can help authorize a return for inspection to get the item back and check for any fail points or possible repairs that can be made. In many cases we can recover a damaged board or re-flash a bricked module if the circumstances are right.

What if you don't need support; you just want to return something? First review our return policy to ensure that your return fits our guidelines. If everything looks good, you can simply post your return request via the form on that page, and we’ll send you an authorization once your request is reviewed by a technician.

So how do you get a hold of us? You can click over to our Technical Assistance page. There you will find a simple contact form for opening a support ticket. Additionally we are available via phone and live chat during operating hours listed on our page. We look forward to helping you the next time you have a question or issue with one of our products.

Comments 8 comments

  • Fortunately, I haven't had much occasion to use the Technical Support Team ("making" electronics for roughly 50 years might have something to do with that), but I'm sure that they're very qualified. However, I'm sure that there are questions that are beyond their combined experience. For those times, a way to "ask the community", a la Adafruit's Forums can be a great resource.

    FWIW, I've asked a couple of questions there, suggested (design) improvements for a couple of products, and also suggested a few new products (and they have taken about half of my suggestions). I've also posted answers to several questions from others.

    I should say that I really like that SparkFun allows for customer comments on each and every item in the on-line catalog. (I have held SparkFun's web site up as a glowing example of "customer friendly" to non-technical folks, too.) But, as they say, the one thing there's always room for is improvement!

  • There IS something strange. In the neighbourhood. But I don't really think you are the ones I should be calling...

    • Ack, I thought the picture text was a subtle hint at Ghostbusters, and then I notice the headline and the bolded paragraph. So much for trying to be clever. :(

  • is somebody going to Photoshop superhero costumes on these guys? They look posed for it.

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